THE DIRECT DEBIT GUARANTEE
- This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society.
- If the amount to be paid or the payment dates change, we will notify you at least 14 days in advance of your amount being debited, or as otherwise agreed.
- If an error is made by us or your Bank or Building Society, you are guaranteed a full and immediate refund by your branch.
- You can cancel this direct debit at any time by writing to your Bank or Building Society Please also send a copy to us.